FAQs

Book My Pitches is a complete booking and management system for campsites, offering pitch management, guest communication, online payments, and more - all without commission fees.

It’s designed for campsite, glamping site, and pop-up site owners who want an easy-to-use, commission-free system to manage bookings.

Yes! Our setup wizard guides you through a few simple questions. We then customise your system and walk you through everything to get started smoothly.

Not at all. The system is designed to be user-friendly. Plus, our support team is here to help with setup and ongoing questions.

Yes. You can use the system as a standalone platform or add it to your current website via a plugin.

Yes - electric, non-electric, grass, hardstanding, campervan, glamping, woodland, and more. You can also create your own custom categories.

Yes. A visual calendar lets you easily view and manage bookings by day, week, or month.

Absolutely. You can manually block out dates for maintenance, events, or private use.

Yes. The system supports extras and add-ons that guests can select during booking.

Yes. The system integrates with major providers like Stripe and PayPal to accept deposits or full payments.

Yes. Built-in templates can automatically remind guests about balances, send arrival instructions, and more.

Definitely. You can edit the content, timing, and even choose which ones to send manually or automatically.

Yes. Every guest receives an automatic confirmation email after booking.

No. We charge a one-off setup fee and an annual license fee - no hidden costs or booking commission.

Pricing depends on your campsite size and whether you choose the standard or bespoke version. Small pop-ups may qualify for our budget setup.

In July each year.

Only the annual license fee. You’ll also cover any payment provider fees (e.g. Stripe), which are charged separately by those services.

Yes. During setup, we’ll tailor colours, layout, and fonts to match your existing branding.

Yes. Book My Pitches can connect with tools like Xero and QuickBooks to simplify your admin.

Yes, you can make changes at any time. We’re also happy to assist with adjustments post-launch.

Yes. Your data and your guests’ data are protected with secure, GDPR-compliant infrastructure.

Yes. We offer friendly, UK-based support to help with setup and ongoing queries.

We offer a walkthrough during setup and provide guidance materials so you can feel confident using the system.

You can reach us by email or phone, and we’re happy to assist with any updates or questions.

Yes! We offer optional web development, SEO, and social media support to help drive more direct bookings to your site.